Privacy Policy
How we collect, use and protect the personal information you share with us.
This Privacy Policy explains how Safitech Gulf ("we", "us", "our") collects and handles personal information when you visit this website, submit a form or otherwise get in touch with us. Last updated: 26 September 2026.
Information We Collect
We collect information that you choose to give us, mainly through our contact, quotation and site survey forms. This includes your name, company name, phone number, email address and the details of the project, site or requirement you describe.
We also collect basic technical information generated when you use the website, such as your IP address, browser type, the pages you request, the date and time of the request and referring page. This data is recorded in standard server and application logs.
If you contact us by email, WhatsApp or phone, we keep a record of that correspondence so we can follow up on your enquiry.
How We Use Your Information
We use the information we collect to respond to your enquiry, prepare quotations and proposals, arrange and carry out site surveys, and deliver, document and maintain the services you engage us for.
We also use it to communicate with you about your project, to keep appropriate business and project records, to improve this website, and to detect and prevent misuse or security issues.
We do not use your information for purposes that are unrelated to the above, and we do not sell your personal information.
Legal Basis and Consent
Where you submit information through our forms, we process it on the basis of your consent, which you give voluntarily when you fill in and send the form. We may also process information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, or for our legitimate interests in operating, securing and improving our business and website.
Where applicable data protection laws require consent for a particular use, we will ask for it explicitly. You may withdraw your consent at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Information
We may share your information with service providers who support our operations — for example website hosting, email and IT service providers — strictly to the extent needed to deliver those services and subject to appropriate confidentiality obligations.
We may also disclose information where we are required to do so by law, regulation, court order or a competent authority, or where it is necessary to establish, exercise or defend legal claims.
We do not sell or rent your personal information to third parties.
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Enquiry and quotation records are retained for a reasonable period so we can follow up on your request and maintain project history, and longer where retention is required for contractual, accounting, regulatory or legal purposes.
When information is no longer required, we delete it or anonymise it in line with our normal business procedures.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or loss. These include secure hosting, restricted access to our systems, use of encrypted connections (HTTPS) where configured, and internal handling rules for the data we hold.
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Subject to applicable data protection laws, including the UAE Personal Data Protection Law where applicable, you may have the right to request access to the personal information we hold about you, to have inaccurate information corrected, to request deletion, and to object to or restrict certain processing.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and we will deal with your request within the timescales required by applicable law.
Cookies
This website uses cookies and similar technologies for essential functions such as form handling and security. For full details on the cookies we use and how to manage them, please read our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we handle information or in applicable requirements. The latest version will always be published on this page with an updated date, so we encourage you to review it occasionally.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our contact page or email us at [email protected].